Retractable Screens Warranty
Limited Warranty
This warranty is extended to the original purchaser. Retractable Screens must be professionally installed by Classic and cannot be altered in any way by the end user. Warranty is void once original purchaser transfers title of the commercial property.
Classic Improvement Products (Classic) warrants that our Retractable Screens will be free from defective materials and workmanship when properly maintained and under normal use and service.
This limited warranty does not include the screen mesh.
Minor imperfections that are not noticeable from a distance of 5 feet away are not considered defects.
Classic will not be responsible for any repairs by another party. This warranty does not imply automatic replacement of any product. Classic reserves the right to repair or replace any product at our own discretion. Classic reserves the right to make changes and improvements to our products that may differ from products previously manufactured.
Purchasers’ sole remedy under this warranty is the repair or remanufacture of the defective product by Classic. Repairs will be made only with like or similar parts based on Classic’s expert decision. The Purchaser shall give written notice to Classic, of any alleged failure of the Retractable Screens within the limited warranty period above, no later than 15 days after the Purchaser learns of such failure.
This warranty does not cover installation costs, removal costs, service call cost and shipping costs of any and all materials covered in the limited warranties.
Warranty does not cover any bends, sagging, rips, tears, separation, fraying and/or snags of any sort on the screen material. The detaching of the screen material from the roller tube and/or pull bar is excluded. You are aware that your threshold has been altered and Classic will not be responsible for any tripping, falling and/or leaks. Classic is not responsible for water build up or poor water drainage from this change to your threshold.
This warranty and all of Classic’s obligations stated herein shall not apply to:
- any damage caused by a dog or cat sneaking out the bottom of the screen mesh;
- any damage caused by a child sneaking out the bottom of the screen mesh;
- any person that walks into the screen mesh;
- any change in color of parts that takes place over time;
- any damage to fasteners from drill or screwdriver damage;
- any faulty building construction or design;
- any repairs or alterations made without the prior approval of Classic;
- any screen damaged by misuse, abuse, vandalism, accident, or Act of God;
- any exposure to corrosive environments (salt water);
- any progressive deterioration of finishes and materials due to sun, rain, abrasion, heat and/or cold;
- any wood material that has not been appropriately finished to protect it from the site conditions;
- any wood laminated products used in exterior applications;
- any moderate fraying, curling or bowing which is a natural characteristic of screen mesh;
- any moderate waffling or puckering of the screen mesh;
- any water damage caused by a change in your threshold;
Real Reviews from Satisfied Customers
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“Everything was delivered to us as promised. There was no going back and forth with any issues or materials or installation. Everyone including installers were very professional and installation was clean. Would highly recommend to anyone looking to transform their house into a home everyone can be jealous of.”- Frank J.
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“Classic Home Improvement Is a great company to deal with! They carry the best products on the market today. I have been using them since 1996 and they are the best! You can never go wrong with Classic and the Lorge team!”- Jeff C.
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“Great company. They installed retractable screen doors on our back and patio doors. We love them and now can open the doors and get the fresh air without the bugs. Very professional and excellent quality.”- Candace L.
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“Eight years ago this company did retractable screen doors for my double door entry. At the time, no other company could do it. Today the screens still look new and function perfectly! I love the openness they provide to my home. This week I had a retractable screen door installed in the bathroom. The door was installed inside the existing door and allows me to get excellent ventilation into the bathroom. I love it! I enthusiastically recommend this company!”- Lynda L.
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“The plantation shutters installed over 10 years ago are still keeping their shape and functionality perfectly. Their customer service and personal approach set them apart from the rest. Ryan, Tamra, Brooke, and Jason really know what takes to run a great family owned business that puts their customer's satisfaction first and foremost. Thanks for all your hard work guys!!”- Jennifer G.
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“They did an awesome job installing 2 new mirrored closet doors, fixing 2 others and installing a roll-up shade. They are very professional and nice. We also had a retractable screen installed several months ago, which opens up our living room to the back patio and brings in fresh air. We have received so many compliments from our friends! I highly recommend them for great quality and service.”- Susan N.
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“Classic Improvement Products always delivers quality! Never disappointed. I have used them twice, for shutters in my home. Once when I remodeled the back half of my home, and now finally, the front half! I love these shutters so much! They are so easy to clean, look fantastic, and I really like the privacy they give us. No open gaps like blinds. It does take a bit for production, but it is well worth it!”- Denise N.
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“I cannot begin to say enough great things about this company. Haydee and Tamara have been so responsive, friendly, and informative throughout the process. We had two retractable screen doors installed on our new house and absolutely love them. The quality of the doors is amazing! Our doors are extra tall (about 8 feet tall) and the retractable screen doors work great on them (was a bit worried that the height would cause the doors to feel unstable but they are solid and working fantastically). Oscar installed our doors and he was very polite and professional. We are very impressed with the product and the customer service and we would highly recommend using this company.”- Paula L.
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“Every product I've purchased from CHI has been outstanding, and I've purchased sliding screens, window shutters, retractable awnings, and vertical blinds. Customer Service is excellent. I recommend to all my friends and family. Give them a chance. You won't be disappointed.”- Corrine G.
Our Commitment to Quality, Service & Innovation
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Uncompromising Quality, Craftsmanship, & Exceptional PerformanceWe manufacture our products in-house, ensuring rigorous quality control and delivering only the best USA-made improvement solutions.
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Trusted by Homeowners & Industry ProfessionalsWith a reputation for excellence, we are the first choice for homeowners, contractors, and designers who demand top-tier products and service.
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Custom Solutions Tailored to Enhance the Beauty of Every SpaceWe specialize in providing high-quality, customizable improvement products that enhance the beauty and functionality of homes and businesses.