Customer Service Representative – Home Improvement Industry (Full-Time)
Location: Anaheim Hills, CA
Schedule: Tuesday – Saturday, 8:00 AM to 4:30 PM (with Sunday overtime opportunities)
Compensation: Earn $60,000+ annually (hourly wages + incentives)
Benefits: 401(k) with matching, commission, employee discounts, and additional incentives
How to Apply:
To be considered for this position, please follow these steps:
- Email your resume as a PDF to JRB@chiproducts.com
- Add your name to the subject line of your email
- Include a brief statement explaining why you would be an exceptional addition to our team
Note: Only applicants who follow these instructions will be considered.
About Us:
Classic Improvement Products, a family-owned and operated business since 2003, is a trusted name in home and commercial improvement across Southern California. Our product line includes retractable screens, closet doors, shutters, blinds, awnings, motorized power screens, and more. Learn more about us at www.chiproducts.com.
We’re seeking a motivated, organized, and customer-focused individual to join our elite customer service team. This is an excellent opportunity for someone with experience in the home improvement industry who thrives in a fast-paced, dynamic environment.
What You’ll Do:
As a Customer Service Representative, you’ll play a vital role in delivering exceptional service to our clients. Key responsibilities include:
- Managing Customer Interactions: Answer incoming calls, assist walk-in customers, and guide them through our showroom and product line.
- Scheduling Appointments: Set up sales consultations, installations, repairs, and service calls from both incoming and outgoing calls.
- Order Processing: Write up sales orders for products, services, or rescreens.
- Follow-Ups: Proactively follow up on unsold jobs via phone, email, or text to maintain a strong sales pipeline.
- CRM and Technology: Utilize our proprietary CRM system and Sales Order Technology to manage customer information and streamline the sales process.
- Customer Relationship Building: Handle customer inquiries and issues with professionalism, maintaining positive relationships throughout the sales cycle.
- Team Collaboration: Work closely with sales reps, installers, and management to ensure seamless communication and operations.
What We’re Looking For:
The ideal candidate is enthusiastic, organized, and thrives in a customer-centric environment. We’re seeking someone who possesses:
- Prior Home Improvement Customer Service Experience (Required)
- Excellent Phone Sales Skills: Friendly, personable, and always smiling
- Exceptional Organizational Skills: You keep your workspace, car, and even your glove box neat and tidy
- Strong Computer Proficiency: Knowledge of Word, Excel, PDFs, DocuSign, and CRM tools
- Outstanding Communication Skills: Capable of engaging with customers via phone, email, and text with clarity and professionalism
- Positive Energy: You bring a can-do attitude and contribute to a positive team culture
- Meticulous Attention to Detail: You’re detail-oriented and take pride in delivering accurate, high-quality work
Why Join Us:
At Classic Improvement Products, we support our team by:
- Providing extensive training on our systems and processes
- Investing in advertising to generate leads through platforms like Yelp, Google, and social media
- Fostering a collaborative and supportive work environment
Apply today and become part of our high-performing team! We’re looking to fill this position immediately.